FedEx Optimizes it's Call Center in Brazil by Implementing New System and Integrates all Call Centers in Latin America
BRAZIL, April 14 2008, - FedEx Express, the world’s largest express transportation and global logistics solutions provider, announces the successful outcome of the implementation of a new system in its call center in Brazil. The Interactive Voice Response (IVR) was implemented in September of last year, with the objective of ...
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Cary C. Pappas
President & COO FedEx Customer Information ServicesCary Pappas serves as president and chief operation officer of FedEx Customer Information Services (FCIS). In this role he oversees all aspects of providing the customer-facing voice of FedEx throughout the world including strategy, planning, technology, engineering and operations. FCIS is a subsidiary of ...
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FedEx Express Call Centers in Latin America and the Caribbean will now Offer Round-the-Clock Support
Miami, February 20, 2006 -- FedEx Express, the world’s largest express transport and global logistics solutions provider is now the first to offer customers in Latin America and the Caribbean complete 24 hours a day, seven days a week support via its interlinked regional customer service call centers.
FedEx customers in ...
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FedEx Express Call Centers in Latin America and the Caribbean will now Offer Round-the-Clock Support
Miami, February 20, 2006 -- FedEx Express, the world’s largest express transport and global logistics solutions provider is now the first to offer customers in Latin America and the Caribbean complete 24 hours a day, seven days a week support via its interlinked regional customer service call centers.
FedEx customers in ...
More >