FedEx Optimizes it's Call Center in Brazil by Implementing New System and Integrates all Call Centers in Latin America
BRAZIL, April 14 2008, - FedEx Express, the world’s largest express transportation and global logistics solutions provider, announces the successful outcome of the implementation of a new system in its call center in Brazil. The Interactive Voice Response (IVR) was implemented in September of last year, with the objective of proving to customers 24/7 customer service of pick-up scheduling, tracking and packaging request. The initial goal was to support 15% of the customer calls, but since its implementation, the response has been over 20%.
FedEx Express Latin America and Caribbean services more than 50 countries and territories and employs more than 3,400 people committed to total customer satisfaction. FedEx Express LAC has acted as a pillar of growth for the region and continues its commitment through the FedEx PyMEx Membership program, the first initiative to partner with small and medium exporters by offering innovative ways to access the global marketplace.
FedEx Express is the world's largest express transportation company, providing fast and reliable delivery to more than 220 countries and territories. FedEx Express uses a global air-and-ground network to speed delivery of time-sensitive shipments, usually in one to two business days with the delivery time backed by a money-back guarantee.
