FedEx Express Canada Wins Best Contact Center World Award 2007
FedEx Express Demonstrates Exceptional Commitment to Customers
MISSISSAUGA, Ontario, Nov. 14, 2007 - Federal Express Canada Ltd. ("FedEx Express Canada"), a subsidiary of FedEx Corp. (NYSE: FDX), has received the "Best Contact Center World Award 2007" for mid-size call centers.
The international panel of judges awarded the prize to FedEx Express Canada for its ability to deliver an outstanding customer experience through focusing on the performance culture of its employees.
FedEx Express Canada went to Las Vegas, Nevada for the competition. The contest included presentations from the different competing countries and corporations, a question-and-answer from the audience, and the opportunity to participate in a roundtable discussion for further learning and development for all participants.
"FedEx has a people-first philosophy. Because of this philosophy, employees are personally committed to helping the corporation achieve its goals. The result then becomes something that we are confident to showcase through statistics, customer feedback and benchmark information." said Patsy Bertoia, managing director, Customer Service at FedEx Express Canada. "I am very proud of our customer service representatives, and I accept this award on behalf of their exceptional work and dedication to our customers."
Raj Wadhwani, president of ContactCenterWorld.com said, "This has been an amazing awards program. Many describe it as a combination of the Olympics and "American Idol" as it's about nations as well as corporations competing, and the entrants are judged by the audience who are also industry experts. FedEx was one of more than 600 entrants worldwide representing the best from 61 nations around the globe, and to be named best in the world for mid sized contact centers is an amazing feat.
"We congratulate the entire team at FedEx for their outstanding achievement, and we are delighted to share insights into best practice from FedEx and the other finalists through the publication of the Top 100 in the World industry benchmark study, which will be available soon."
About FedEx Express Canada
Federal Express Canada Ltd. is a global logistics and transportation company offering domestic and international shipping and electronic commerce solutions. The company uses real-time package status tracking systems, automated customs clearance services and a dedicated air and ground transportation network to serve Canadian and global markets. FedEx Express Canada is dedicated to being the nation's "employer, neighbour and shipper of choice". FedEx Express Canada employs approximately 5,000 people in over 60 facilities coast-to-coast. For free B-roll/video content about FedEx Express Canada please log onto www.thenewsmarket.com/fedex to preview and request video. You can receive broadcast-standard video digitally or by tape from this site. Registration and video is free to the media.
About FedEx Corp.
FedEx Corp. (NYSE: FDX) provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce and business services. With annual revenues of $36 billion, the company offers integrated business applications through operating companies competing collectively and managed collaboratively, under the respected FedEx brand. Consistently ranked among the world's most admired and trusted employers, FedEx inspires its more than 280,000 employees and contractors to remain "absolutely, positively" focused on safety, the highest ethical and professional standards and the needs of their customers and communities. For more information, visit http://news.fedex.com.
About ContactCenterWorld.com
ContactCenterWorld.com is the World's leading on-line resource for contact center and customer service professionals. With a membership of 107,000 strong, the ContactCenterWorld.com brand is synonymous with innovation, leadership, creativity and support. Entries are now being accepted for the 2008 Contact Center World Awards - details at this link http://www.contactcenterworld.com/worldawards/main.asp
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