A day in the life of this Customs Coordinator based in Monterrey, Mexico... Armando Cervantes' customers admire his attention to quality, service, speed and loyalty. Monterrey is as busy as it is beautiful. The climate is warm and so are the people. Armando helps keep the city linked to the outside world in a job he calls "great every single day." One of his big customers needed a next day delivery on a large shipment but the pallets were oversized. Armando repacked the entire order to get it ready for Express shipping.

Categories: FedEx Express, Juan N. Cento

Keywords: customer service, people