FedEx Custom Critical Facts

FedEx Custom Critical provides the fastest, door-to-door same-day and next-day delivery of urgent freight, valuable items and hazardous goods. FedEx Custom Critical provides 24/7 service, utilizing its service fleet for ground-expedited service and providing an array of air options.

History: Founded in 1947 as Roberts Cartage; became an expedited carrier, Roberts Express, in 1980; rebranded as FedEx Custom Critical in 2000.            

Headquarters: Green, Ohio

Principal Officer: Virginia C. Albanese, President and CEO            

Average Daily Volume: Approximately 700 shipments

Service Area: Service throughout the United States and internationally            

Service Hours: 24/7 availability (nights, weekends and holidays at no extra charge)

Workforce:  Approximately 2,000 employees and contractors 

Customer Service:  1.800.762.3787 or customer support at fedex.com

Ground Fleet:  Exclusive use of more than 1,400 vehicles in five sizes            

Air Fleet:  Access to virtually every on-demand aircraft in North America

Recent Awards:  NASSTRAC: Expedited Carrier of the Year (2007)

 

More About FedEx Custom Critical

FedEx Custom Critical: North America
FedEx Custom Critical provides exclusive-use, door-to-door transportation service throughout the U.S., Canada and Mexico* – 24 hours a day, 365 days a year – for same-day shipping or overnight delivery of critical freight. When customers need it now, FedEx Custom Critical delivers – whether it's parts to keep a vital production line running, emergency generators to restore power after a storm, or a priceless piece of art that needs special handling.

*Service in Mexico provided by interline carriers.

FedEx Custom Critical: International
FedEx Custom Critical Air Expedite offers an array of solutions for international shipments, including exclusive-use charters and time-specific airfreight services. With Temp-Assure Air and Temp-Assure Validated Air services, sensitive shipments are transported in temperature-controlled cargo containers.  Register for the FedEx Custom Critical Shipping Toolkit, schedule a shipment online or track your FedEx Custom Critical shipment.

FedEx Custom Critical Passport Auto Transport
A subsidiary of FedEx Custom Critical, Passport Auto Transport provides door-to-door vehicle transport throughout the United States. The company’s custom-designed, fully enclosed air-ride trailers provide maximum protection primarily for vehicles of high value – from vintage fire engines to custom coachwork classics, exotics, race cars and hot rods.