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Customer FAQ

 

How can I locate a FedEx shipping location?

FedEx has more than 51,000 convenient drop-off locations for customers around the world. Visit http://www.fedex.com/us/dropoff/ to find FedEx shipping locations, along with a map and business hours for each location. Customers also can call 1.800.Go.FedEx (1-800-463-3339) for an automated listing or to speak to a customer service representative.

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How is FedEx affected by weather?

All FedEx companies are known for their exceptional planning and the extraordinary lengths to which they will go to serve their customers. For example:

  • At FedEx Express, the Global Operations Control Center manages the FedEx Express air and ground fleets worldwide and can make routing and operational changes within minutes. The company also employs a staff of 15 meteorologists who can accurately predict weather changes.
  • At FedEx Ground, Web-based software is used to monitor weather conditions and road closings. With this information at hand, the FedEx Ground team can make quick decisions about changing the routes of trucks and trailers when and where necessary.
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Once a package is sent via FedEx, can a customer monitor its status?

Tracking a package with FedEx is easy and convenient. More than 3 million package-tracking requests a day are handled on fedex.com.

A customer can go to the FedEx U.S. homepage, click on the tracking option at http://www.fedex.com/us/tracking/?link=1&ascend_header=1, and supply the tracking numbers for up to 30 FedEx Express and/or FedEx Ground packages. FedEx will then supply real-time information about the delivery status and location of any package in our delivery network. Customers can also get a package status by calling 1.800.Go.FedEx (1-800-463-3339).

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What's the phone number of the main company?

The main number for FedEx is 1.800.GoFedEx  (1.800.463.3339).

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